Communicating in KwaZulu Natal

Description:

Visiting KZN - then bring your GSM 900/1800Mhz phone with you.


Hoasting of the world’s best GSM networks, visiting our country means that there’s no reason why you can’t stay connected to your loved ones back home. Our network already covers 93% of our population - that’s all our major cities, towns and national roads.

Before leaving your country:

Check to ensure that your network has a roaming agreement with SA MTN.

Check to see that your phone will work on our 900/1800Mhz network.

Make sure that your phone’s charger will work here. We use 220volt current.

Ensure that your voicemail box has been setup for remote access.

On arriving here do the following:

When switching on your phone here it will automatically select a network.

Bad signal?

Please report dropped calls!

Need Answers

As a new MTN subscriber, you may want to get to grips with the basics on how your network works and the basic services available on your MTN cell phone.

Browse through our collection of Frequently Asked Questions. To make it easy for you to use, we've separated the questions and answers into related topics. If you don't find the answer to a specific question you may have, feel free to send us your questions using the MTN Feedback Form or give us a call on 173 from your MTN cell phone.

Questions:

When is Proof of Payment Required?

Proof of payment is required to be faxed or emailed only after 48hrs should payment not be reflecting after 24hrs of deposit.

What is Promo Fee?

A As part of our new packages our customers can now take handsets that have a pay-in fee, where the pay-in fee is broken down and divided over the contractual period. This means that instead of paying in an extra amount upfront for the handset, it is broken down to a monthly fee over the duration of the contract. This is referred to as a Promo fee.Please also be advised that you cannot migrate your package for the duration of your contract because you are on a promotional package.

What is Content Charge?

A Content Charge' is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these, you get charged for the information you receive from them.

TopUp & PAYG Roaming

A If I am on prepaid can I have international Roaming? International Roaming as a product cannot be loaded on TOP UP Packages.

MTN TopUp and PayAsYouGo customers can currently roam in the following countries:

Roaming Destination Network Operator

Belgium Proximus

Botswana Mascom

France Orange France

Israel Partner Communications

Mauritius Emtel

Mozambique MCel Mozambique

Namibia CellOne Namibia

Nigeria MTN Nigeria

Pakistan Warid Telecoms

Portugal TMN Portugal

Rwanda MTN Rwandacell

Swaziland MTN

Tanzania Celtel

Uganda MTN Uganda

United Kingdom T-Mobile UK